Refund policy

Refund & Shipping Policy

Effective Date: [Insert Date]
Website: Ahjaar

1. Overview

At Ahjaar, we are committed to providing high-quality products and excellent customer service. This Refund & Shipping Policy explains how we handle returns, refunds, exchanges, cancellations, shipping, and delivery.

By placing an order on our website, you agree to the terms below.

Refund & Return Policy

2. Eligibility for Returns

You may request a return if:

The item was received damaged or defective
The wrong item was delivered
The item is unused, in its original condition, and in original packaging
The return request is made within 7 days of receiving the order

Items not eligible for return:

Used items (unless received defective)
Customized or special-order items
Clearance or final-sale items
Items returned after 7 days of delivery

3. How to Request a Return

To initiate a return, please contact us at:

📧 Email: [Insert Email Address]
📞 Phone: [Insert Phone Number]

Please include:

Full name
Order number
Photos (if item is damaged or incorrect)
Reason for return

We will respond within 2–3 business days.

4. Refund Process

Once the returned item is received and inspected:

Approved refunds are processed within 5–10 business days
Refunds are issued to the original payment method
Original shipping fees are non-refundable unless the return is due to our mistake
For Cash on Delivery (if applicable), refunds are processed via bank transfer or agreed method

Refund timing may vary depending on your bank or payment provider.