Shipping policy

Shipping Policy

1. Order Processing Time

Orders are processed within 1–3 business days
Orders placed on weekends or holidays are processed the next business day

2. Shipping & Delivery Time

Estimated delivery time is 7 to 21 business days, depending on destination and product availability.

Please note:

Delivery may take up to 21 business days
Shipping times are estimates and not guaranteed
Delays may occur due to customs, courier issues, high demand, or unforeseen circumstances
Ahjaar is not responsible for delays caused by the shipping carrier or customs clearance

3. Shipping Fees

Shipping costs are calculated at checkout unless otherwise stated.

4. Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking details (if available).

5. Failed Delivery

If delivery fails due to incorrect address or customer unavailability:

The customer may be responsible for re-shipping fees
Returned orders may be refunded minus shipping costs

6. Damaged or Lost Items

If your item arrives damaged:

Contact us within 48 hours of delivery
Provide photos of the product and packaging

We will investigate and provide a replacement or refund if approved.

7. Payment Disputes & Chargebacks

If you experience any issue, please contact us before filing a chargeback. We are committed to resolving issues quickly and fairly.

Unauthorized chargebacks may result in account restrictions.

8. Contact Information

Ahjaar
Email: info@ahjaar-eg.com
Phone: +201288841370
Address: Shaq AlThoban, Kattameya

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Policies & Information

At Ahjaar, we are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. We ensure that all customer data is handled securely and in compliance with applicable laws. For more details, please visit our full Privacy Policy.

Our Terms of Service govern your use of the Ahjaar website and services. By accessing and using our site, you agree to comply with these terms. They cover important information about your rights and responsibilities as a customer. Please review our complete Terms of Service for full details.

We want you to be completely satisfied with your purchase. Our Return Policy allows you to return items within 30 days of purchase in original condition. For detailed information about our return process, shipping costs, and refund timelines, please check our Return & Refund Policy.

We offer fast and reliable shipping to customers worldwide. Shipping costs and delivery times vary based on your location and the shipping method selected. Orders are typically processed within 7-10 business days.

For more information about shipping rates, delivery times, and tracking, please refer to our shipping details at checkout.

Have questions about our policies or need assistance? We're here to help! Contact our customer service team at info@ahjaar-eg.com or whatsapp us at +201288841370. We typically respond within 24 hours.

Contact Ahjaar

Phone: +201288841370

Email: info@ahjaar-eg.com

Address: Cairo, Egypt

We're here to help! Reach out to us with any questions about our products or services.

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